If you exceed the allotted disk usage for your account, you will be billed at a rate of 75¢ per MB purchased in 5M increments. Your disk usage is calculated by the maximum amount of space you have used on any given day in a thirty day period or month. This is comparable to leasing commercial building space where you pay for the square footage you use for the entire term of the lease. However, NETAssociates recalculates your disk usage each month so if your utilization is high one month, you will not be penalized the following month if your usage is low. Your disk usage is calculated and billed on the 5th day of every month. Please remember that your log files count as disk usage and you should back them up or reset them regularly, especially if you have a high traffic site. Less than 1% of NETAssociates's customer base exceeds its disk space allocations. Most web sites only require 5 to 7 MBs of disk space. The entire NETAssociates web site, including all virtual hosts, is less than 18 MB.
NETAssociates offers a monthly billing cycle to all customers for all accounts. If you sign up for an account before the 23rd of the month you are billed for the full amount. If you sign up after the 23rd, your bill will be prorated by 50%. Some customers prefer to pay for their account on a quarterly basis. All quarterly payments commence with the calendar quarter. For example, if you sign up during the second month of a quarter, you will be prorated for the quarter; your next billing cycle will be the first month of the next quarter. If you choose to pay anually, your billing cycle will be on the first of your anniversary month. If you have billing questions and need to speak with a representative, please call 214-289-7180.
If you decide to sign up for our premium reseller program to receive discounts on your setups of other server accounts, you will be invoiced at regular price. If service for your premium account is suspended due to nonpayment, you lose your status as a premium customer. Your accounts will be removed from premium DNS and you will have to pay full price for all services that were discounted. If you wish to renew your premium status you will need to pay a $25 reactivation fee for all IP accounts and a $50 reinstatement of your premium account.
The majority of NETAssociates's customers are legitimate, honest and responsible business people. In order for us to provide the highest quality and most feature-packed services in the industry at the low prices that we do, we must maintain solvency. Managing our accounts receivable is an integral part of doing business successfully. Please read the following policy carefully so there is no misunderstanding. If you sign up for an account before the 23rd of the month you are billed for the full amount. If you sign up after the 23rd, your bill will be prorated out at 50%. If your account becomes overdue after the due date on the invoice the following will occur. You will receive a reminder via email that we have not received your payment. If payment is not received within 5 days of your past due date your service will be restricted and functionality will be denigrated. If your account becomes more that 60 days past due, your data will be removed from the servers and your account will be referred to our collection and legal departments. If you fail to pay for services rendered, we will report the delinquency to the credit bureau which will impact your credit rating. If we pursue a legal remedy and obtain a judgment against you, we will seek to enforce that judgment. If you pay and we receive a notice of returned payment for any reason to include insufficient funds and/or fraud, we will charge you a minimum service fee of $20. We will also charge you all associated costs to include attorney and collection fees. We look forward to a mutually beneficial business relationship.
In the event that your account is deactivated due to nonpayment, please call 214-289-7180 for the overdue amount. Your payment must include the $25.00 reactivation fee per IP for your account(s) to be reactivated. you may send us a money order via your choice of overnight courier.
Invoices are aged from the date of the order. Finance charges will be assessed to all accounts with invoices 30 days or more past due. The finance charge amount is calculated for each invoice or previous finance charge entry by the number of days past due, times the daily finance charge rate (.18 divided by 365). If the calculated finance charge amount is less than the minimum finance charge of $.50, the minimum amount will be used instead of the calculated amount.
Cancellation
Procedures
In order to protect your data, NETAssociates requires a signed document
requesting cancellation of virtual server accounts. We apologize for any
inconvenience, but experience has demonstrated that this is a necessary
precaution to prevent erroneous deletion of data or malicious activity
conducted against data. To cancel your account, please complete, print,
sign, and fax the document located at http://www.net-assoc.com./cancellation.htm.
A NETAssociates representative will contact you immediately. The cancellation
request is only complete and will be acted upon by NETAssociates once
NETAssociates receives the faxed form with your signature. Please do not
alter the cancellation form, any changes made without a signature from
an authorized signator of NETAssociates Inc. will not be valid. Upon receipt,
NETAssociates will cancel your account effective the end of your current
billing cycle and notify you of any outstanding balance. If you cancel
prior to the end of your initial six month or any subsequent six month
term, you must do so prior to the 5th day of the 1st month of the next
term. For example, If your initial six month term ends on March 31st your
cancellation will be valid as long as it is received prior to the 5th
day (April 5th) of the following month, otherwise you have agreed to renew
for a subsequent six month term and will be held accountable in accordance
with the online agreement. Finally, while NETAssociates will refund your
monthly fee if you cancel your account within the first 30 days, NETAssociates
will not refund your setup fee.
